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Consumer experience is brick-and-mortar’s secret weapon | Marketing Mag

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in April
April 07, 2014 | David Thomas

The Retail Doctor has a big hug of encouragement for grocery retailers, but he delivers it with a big face slap to re-invent customer service or risk becoming irrelevant.

http://www.marketingmag.ca/news/marketer-news/consumer-experience-is-brick-and-mortars-secret-weapon-106572
 

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